Yes. Digital banking will be temporarily unavailable during the final transition to the upgraded platform. We’ll share more details about the downtime before the upgrade, including when it will happen and what members can expect.

While digital banking is unavailable, we’ll also post an alert on our website to help keep members informed.

No, you will not need to download a new mobile app. You may, however, need to update your existing app.

If automatic updates are enabled on your device, no action will be needed. If automatic updates are not enabled, you will be prompted to update your app the first time you launch it.

In most cases, no. You’ll use your current username and password when you first sign in to the upgraded system. If you use Face ID, Touch ID, or fingerprint login, you’ll need to set it up again. Only members whose passwords do not meet the new security requirements will be prompted to create a new password.

You can continue logging in with both your personal and your business usernames.

Yes. All existing users will transfer over to the upgraded platform.

No. Alerts and notifications won’t carry over and will need to be re-established in the new platform.

Yes, ACH templates and recipients will transfer to the new platform.

If you use the direct connection option, where you enter your digital banking login credentials directly in Quicken/QuickBooks, you may need to update your credentials to sync your accounts and transactions after the upgrade. If you download your transactions, you will continue to have the download option in the new platform.

Yes. Your Bill Pay payees will all transfer to the new platform.

Yes. All scheduled and recurring Bill Payments will transfer over to the new platform.

Yes. Bill Pay will have a temporary scheduling pause during the final transition to the new digital banking platform. Previously scheduled Bill Pay transactions are expected to process as planned, but members may be unable to schedule new payments for a short period before the upgrade is complete.

We’ll share more details about timing and what to expect as we get closer to launch.

Any previously scheduled Bill Pay transactions should still be processed as planned. However, there will be a short window of time when you won’t be able to schedule new payments until after the upgrade is complete.